Speechma Privacy Policy

Last Updated: December 18, 2024

Speechma ("we," "us," or "our") is committed to protecting your privacy and ensuring the responsible use of your information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you access and utilize our website (the "Website") and text-to-speech services (the "Services").

1. Information We Collect:

1.1 Information You Provide Directly:

  • Account Information: When you create an account, you may provide information such as your name, email address, username, password (stored securely hashed), and any additional details you choose to share in your profile.
  • Text Input: The primary focus of our Services is the text you submit for conversion to speech. This text may contain personal information, and we treat it with the utmost confidentiality.
  • Payment Information: If you choose to subscribe to paid features or make purchases within the Services, we may collect payment information such as your credit card number, billing address, and other relevant details (using secure payment gateways).
  • Feedback and Support Requests: If you contact us with feedback or require support, we may collect information like your name, email address, and a brief description of your inquiry to provide effective assistance.

1.2 Information Collected Automatically:

  • Usage Data: We automatically collect data about your interaction with the Services. This includes features accessed, frequency and duration of sessions, text-to-speech options selected (voices, speeds, etc.), and performance details of the speech synthesis process.
  • Technical Information: To optimize your experience, we collect basic technical information about your device, including IP address, browser type and version, operating system, device ID, and mobile network information (if applicable).
  • Cookies and Similar Technologies: We utilize cookies, web beacons, and similar tracking technologies to understand your browsing behavior on the Website and user interactions with the Services. This information may include your device ID, browser type, operating system, language preferences, referring URLs, pages visited on our Website, links clicked within the Services, and any potential errors encountered. You can control the use of cookies through your browser settings (see Section 6 for details).

1.3 Information Collected from Third Parties:

We may receive limited information about you from third-party platforms if you choose to connect your Speechma account to those platforms (e.g., social media logins). This information will be subject to the privacy policies of the respective third parties, and we recommend reviewing them for details.

2. How We Use Your Information:

We utilize the information we collect for various purposes, always striving to enhance your experience and maintain the functionality of the Services:

  • Providing and Improving the Services:
    • Processing your text input for accurate and efficient text-to-speech conversion, delivering the synthesized audio.
    • Personalizing your experience by remembering preferred voices, text processing options, and user interface customizations (if applicable).
    • Continuously improving the quality and features of the Services through usage data analysis and user feedback.
    • Detecting and addressing technical issues, ensuring smooth operation and performance.
  • Communicating with You:
    • Sending essential notifications regarding account activity, service updates, maintenance schedules, or security alerts.
    • Responding to your inquiries and providing support when requested.
    • Offering optional marketing and promotional communications such as newsletters or special offers (subject to your consent).
  • Analyzing Usage Trends and Business Development:
    • Analyzing user behavior and usage patterns to understand user preferences and identify areas for improvement within the Services.
    • Conducting market research to develop new functionalities and enhance the overall experience.
  • Ensuring Security and Preventing Fraud:
    • Protecting our systems and your information from unauthorized access, malicious activity, and potential security threats.
    • Detecting and preventing fraudulent actions within the Services.
  • Complying with Legal and Regulatory Requirements:
    • Complying with applicable laws and regulations, including responding to lawful requests from law enforcement or government agencies.
    • Protecting our legal rights and interests in case of disputes or legal proceedings.
  • Content Moderation and Filtering:

    To maintain platform integrity and ensure appropriate usage, we employ automated content filtering systems that:

    • Screen all text submissions for inappropriate content
    • Detect attempts to bypass content restrictions
    • Monitor patterns of platform usage
    • Implement language-specific content validation

    This processing occurs in real-time and may prevent the generation of content that violates our guidelines. While we strive for accuracy in our filtering systems, we acknowledge that automated systems may occasionally produce false positives. Users who believe their content has been incorrectly flagged can contact our support team for review.

3. Data Sharing and Disclosure:

We understand the importance of safeguarding your information and only share it in limited circumstances, always adhering to strict security protocols:

  • Service Providers: We may collaborate with third-party service providers who assist us in operating and supporting the Services. These providers may require access to your information to fulfill specific functions, such as:
    • Cloud storage services (e.g., Amazon Web Services, Google Cloud Platform) to store and manage user data securely.
    • Payment processors (e.g., Stripe, PayPal) to handle secure payment transactions.
    • Data analytics and marketing platforms (if applicable) to understand user behavior and deliver relevant marketing communications.
    • Customer support providers for prompt and efficient assistance.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred to the acquiring entity. However, we will ensure that the transferred data is treated according to the standards set forth in this Privacy Policy.
  • Legal and Regulatory Compliance: We may disclose your information if required by law or legal process, such as responding to subpoenas, court orders, or lawful requests from law enforcement agencies.
  • Protecting Rights and Safety: We may disclose your information when we believe it is necessary to protect the rights, property, or safety of Speechma, our users, or others. This may include situations involving suspected fraud, security breaches, or potential harm.
  • With Your Consent: We will only share your information with third-party entities beyond the aforementioned circumstances with your explicit consent.

4. Data Security:

Speechma takes data security seriously and implements robust security measures to protect your information:

  • Encryption: Your data is encrypted both in transit and at rest using industry-standard encryption protocols.
  • Access Controls: Access to your information is restricted to authorized personnel on a need-to-know basis.
  • Regular Security Audits and Monitoring: We conduct regular security audits and monitoring to identify and address potential vulnerabilities.
  • Incident Response Plan: We have a comprehensive incident response plan in place to promptly address any security breaches or unauthorized access attempts.

While we implement robust security measures, please remember that no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure.

5. Data Retention:

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable laws. We may retain certain information for a longer period for legal, tax, and auditing purposes.

6. Your Choices and Rights:

You have certain rights regarding your personal information, including:

  • Access and Correction: You can access and update your account information, including your email address and password, by logging into your account settings.
  • Data Portability: You may have the right to request a copy of your personal information in a portable format.
  • Data Erasure: You may have the right to request the deletion of your personal information under certain circumstances.
  • Restriction of Processing: You may have the right to restrict the processing of your personal information in certain situations.
  • Object to Processing: You may have the right to object to the processing of your personal information for certain purposes, such as direct marketing.
  • Withdraw Consent: If you have provided consent for certain data processing activities, you have the right to withdraw your consent at any time.

To exercise these rights, please contact us at [email protected]

7. Children's Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe that we may have inadvertently collected information from a child under 13, please contact us immediately at [email protected] so we can take appropriate steps to delete such information.

8. International Data Transfers:

Your information may be transferred to and processed in countries other than your country of residence, including countries outside the European Economic Area (EEA) that may not have equivalent data protection laws. We will take appropriate safeguards to ensure that your information is protected to the standards set forth in this Privacy Policy, regardless of where it is processed.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, applicable laws, or other factors. We will notify you of any material changes by posting the updated policy on the Website and, if necessary, by sending you an email notification.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: contact@speechma.com

By using the Services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.